In January 2022, train operator Abellio ScotRail announced proposals to reduce ticket office opening hours at 117 of its 143 managed stations.
Under these proposals three ticket offices would close altogether (Cartsdyke, Clydebank & Woodhall).
The full list of affected stations and the proposed hours are available here – https://www.scotrail.co.uk/scotrail-ticket-office-consultation and Appendix 1 lists the impact of these proposals at each affected station.
Already 216 (60%) of ScotRail’s managed stations do not have a staffed ticket office, and the proposals amount to a weekly reduction in ticket office opening hours of more than 3200, around a third compared to the current opening hours at the stations.
Transport Focus consultation
ScotRail is required to consult on its proposals and the public consultation, which is being overseen by passenger watchdog Transport Focus, is open until Wednesday 2nd February 2022. Responses can be submitted via post or email to: Transport Focus Freepost (RTEH-XAGE-BYKZ), PO Box 5594, Southend on Sea, SS1 9PZ or schedule17.sr@transportfocus.org.uk
My letter to Transport Focus on these cuts is below:
Alex-Rowley-MSP-Letter-to-Transport-Focus-ScotRail-Ticket-Office-Consultation-26.01.22
